ClaimTECH Blog - MVA Claims Resolution & Beyond

Leveraging Digitalization in the Disruption of the MVA Claims Process

Posted by ClaimTECH on Apr 27, 2017 7:44:53 AM


The insurance industry is an archaic, multi-billion dollar industry ripe for disruption. There is practically no end to the opportunity to increase efficiency within the industry, and considering insurance is already a wildly-profitable segment of the market, any efficiency injected into the current process can do nothing but improve the customer experience and bottom line profits of the insurers.  Even though some carriers are still conducting aspects of their business, like claims processing, in a traditional context, the operational and customer demand for faster cycle times, lower expenses, and an improved customer experience are driving a variety of automations within the industry as a whole.

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Topics: Automation

The Value of Automation in Third Party MVA Claims Management

Posted by ClaimTECH on Jan 12, 2017 5:28:13 PM

Claims automation sounds fast. It sounds worthy of 2017. But it sounds like a fantasy when you think of the current third party MVA claims resolution process.

Today, most third party MVA claims are settled manually. They begin with a motor vehicle accident patient’s information being either typed into a computer or scribbled onto a sheet somewhere. Then Risk Managers in the healthcare industry begin the exhausting process of trying to track down the responsible party, file liens and negotiate reimbursements for their hospital’s medical services.

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Topics: MVA Claims, Relationships, Communications, Automation