Your claims processing system isn’t perfect. It might not even be good. Don’t worry though - you’re not alone. It’s rare to find a claims processing system that has no issues. From the speed of your adjusters to stakeholder communication issues, there’s always going to be a part of your system that can be improved. Continual improvement should be part of any business process. However, in working with insurance companies we’ve repeatedly seen the following five issues with existing claims processing systems.